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Kairos Massage & Skincare

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Kairos Studio Policies

No-Shows/Cancellations

Clients will be billed a 50% No-show Fee for a missed appointment or for giving less than a 24 hour advance notice when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment for that time slot. The payment method entered when booking an appointment online will be automatically billed, the client will be emailed a bill or the fee will be added to the client's account.


Clients Arriving Late

All therapists will start and end sessions at the appointed time to the best of their ability.  If a service needs to be shortened due to the fault of the therapist, the price will be adjusted.

Clients who arrive less than 15 minutes late will receive the remainder of their session, which will end at the scheduled time, and are expected to pay full price for the appointment.

It is at the therapist's discretion whether or not to accept a client who arrives more than 15 minutes late.


Weather Delays/Cancellations

If a client is not able to make their appointment due to inclement weather, it is their responsibility to call the office at least 24hrs in advance to reschedule their appointment. No assumptions should be made.

Inclement weather can be defined as: Snowfall, icy roads, flooding, high winds, ect.


Children in the Studio Policy

Children yrs 18 and under cannot be left unattended in the studio in any room that is apart from their guardian. If they are scheduled for a service and have a guardian signature on their health form, a service can be provided as per their guardian. If a child is brought along, they have to be inside the treatment room with their guardian or the service must be rescheduled.