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Kairos Massage & Skincare

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Kairos Studio Policies

No-Shows/Cancellations

Clients are billed a $15 no-show fee for a missed appointment or for giving less than a 24 hour advance notice when cancelling an appointment of 60 minutes or greater. 

A $10 fee will be applied for any appointment of less than 60 minutes cancelled within the 24 hr time frame of the appointment or if the client fails to show up for his/her appointment. 

This policy is in place so that clients understand the importance of advance notice and being diligent in communication about an appointment. The business does lose money on cancelled appointments and advance notice of cancellation helps the business in creating a greater opportunity to schedule someone else in that time slot. Thank you. 


Clients Arriving Late

All therapists will start and end sessions at the appointed time to the best of their ability.  If a service needs to be shortened due to the fault of the therapist, the price will be adjusted.

Clients who arrive less than 15 minutes late will receive the remainder of their session, which will end at the scheduled time, and are expected to pay full price for the appointment.

It is at the therapist's discretion whether or not to accept a client who arrives more than 15 minutes late.


Weather Delays/Cancellations

If a client is not able to make their appointment due to inclement weather, it is their responsibility to call the office at least 24hrs in advance to reschedule their appointment. No assumptions should be made.

Inclement weather can be defined as: Snowfall, icy roads, flooding, high winds, ect.


Children in the Studio Policy

Children yrs 18 and under cannot be left unattended in the studio in any room that is apart from their guardian. If they are scheduled for a service and have a guardian signature on their health form, a service can be provided as per their guardian. If a child is brought along, they have to be inside the treatment room with their guardian or the service must be rescheduled.